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Project Outcomes:
- Reducing staff pressures: With automated, around-the-clock guidance and multilingual support
- Increased participation outside of working hours: With 33% of all conversations taking place outside of the usual '9-5' business hours
- Unlocking location-specific insights: Better understanding specific challenges & needs residents are facing around the City of LA
Hello EA Outcomes:
"Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”
Barbara Romero,
Director and General Manager
