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Streamline Operations and support Every passenger at Any touchpoint, All hours of the day
Recognising exactly where passengers interact within your terminal to deliver in-the-moment support, relevant to their immediate surroundings.
Automate responses to common inquiries about services, directions and facilities, reducing the burden on staff and customer service teams.
Collect and analyze passenger feedback and interaction data to identify trends, optimize service delivery and make informed operational decisions.
Unify all your systems into one single solution across all passenger touchpoints, instead of using multiple platforms.
Deliver tailored information based on passenger preferences and location, creating a more personalized and satisfying travel experience.
CVG Airport: 24/7 Digital Team Member
With Digital Team Members, CVG Airport are unifying all of their touchpoints, so passengers move through their airport with less friction and more confidence.
Birmingham Airport: One Digital Front Door
Introducing BABS, the Digital Team Member assisting travellers at all touchpoints as part of the 'Connected Personal Experiences' initiative.
Glasgow Airport: Digitising Assisted Travel
Aimed at enhancing inclusivity and accessibility, we're handling Assisted Travel requests and queries to help passengers self-serve at Glasgow Airport.
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Atlantic City: In-Terminal Digital Team Member
Atlantic City Airport has introduced Digital Team Members to support more passengers and ease pressure on frontline teams.
“Hello Airport, is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”
“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”
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“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
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The Intelligent Airport Guide
With rising passenger numbers and more frequent disruptions, discover why Digital Team Members have become essential infrastructure for airports to support accessibility, intelligence and operational resilience.
Including expert insights and real-world case studies from airport senior leaders, including CVG and Birmingham Airport.
