Hello Airport

Glasgow Airport: AI Digital Assistant for Passenger Assistance

We’ve developed a digital assistant for Glasgow Airport to enhance inclusivity and accessibility. This tool efficiently addresses passenger inquiries on various topics, including emergency assistance, retail, entertainment, transportation and support services. It also provides real-time flight information through an integrated API and offers additional help to those who need it.

460+
Staff Days Saved
9,900+
Passengers supported
7,800+
Questions Diverted from Customer Experience Teams
No items found.
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Project Outcomes:

‍

Since launching Hello Airport, Glasgow Airport has been able to achieve:

‍

  • 445+ days per year of time given back to Glasgow staff
  • 50% reduction in queries requiring in-person assistance
  • 33.8% increase in passenger feedback gathered

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Hello EA Outcomes:

“The technological advancements we’re seeing today in areas such as artificial intelligence and augmented reality could play a key role in how we improve these vital services and further enhance the customer experience.”

Ronald Leitch,

Interim Chief Operating Officer at AGS Airports

See how Hello Airport improves passenger & staff experiences
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AI is Super-Powering What We Do – But We’ll Never Use it Unchecked

See how Hello Lamp Post can help your organization.

How could AI-powered Digital Assistants answer questions, automate services and engage with your audience 24/7?

Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.

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