Virtual Fire Safety Checks

South Yorkshire Fire & Rescue (SYF&R) used our digital home safety check to streamline staff assessments and improve public emergency support. The tool helped households evaluate fire risks and determine if an in-person check was needed. A chat widget was also deployed on their website to reduce staff time spent on public queries.

Client Name:
South Yorkshire Fire & Rescue
Sectors:
Emergency Services
Use Cases:
Virtual Assistant
Surveys
Location:
South Yorkshire, UK
Press:
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Resource:
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36,626

Interactions

20,206

Users

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Project Outcomes:

SYF&R conducted safety checks for an additional 500 households
Over 150 at-risk households were identified and received a visit from a Home Safety Officer
Saved 371 staff days by streamlining responses to common questions
Strengthened SYF&R’s relationship with the local community, resulting in greater public support

Hello EA Outcomes:

“We are really excited about this new feature and know it’s going to make thousands of people safer in their homes - which is what our service is all about.”

Matt Gillatt,

Deputy Head of the Joint Police and Fire Community Safety Department

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