Environment Agency: AI Digital Assistants for Flood Risk Awareness

We’re collaborating with the Environment Agency on the Boston Barrier Scheme to enhance flood protection for Boston. Our platform, "Hello EA," provides real-time updates on flood defenses, gathers community feedback and offers educational resources on preparing for flood risks. We’re ensuring residents and visitors stay informed and engaged while supporting the barrier's role in safeguarding the town from coastal flooding.

Client Name:
Environment Agency
Sectors:
Central Government
Hello Environment
Use Cases:
Virtual Assistant
Flood Management
Public Engagement
Location:
Boston, UK
Press:
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Resource:
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1.45m+

Cost Avoidance (Hello EA)

33+

Tonnes of Carbon Saved (Hello EA)

291+

Staff Days Saved (Hello EA)

Close up of mobile phone conversation with the Environment Agency at the Boston Barrier.

Interactive signage from Environment Agency on a lamp post near the Boston Barrier

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Project Outcomes:

‍

Increased awareness of the Boston Barrier Scheme: Identified that 75.8% of respondents remain unaware of Phase 2 of the scheme project

Valuable staff time savings: By automating insight gathering & communications, Hello EA has so far saved 100+ days of staff time

‍Increase in feedback gathered: Helping to inform future business cases, engagement activities and long-term scheme developments

‍

Hello EA Outcomes:

Reduced cost per engagement by 92%
Reduced carbon footprint
Now able to engage with the public 24/7/365
Increased community preparedness, engagement and reach, compared to previous years
Improved insight into public behavior

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