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What is a Digital Team Member?
A Digital Team Member is Hello Lamp Post's approach to AI-powered digital assistance.
Unlike a generic chatbot, Digital Team Members are designed to work as an extension of an existing team, available 24/7 to:
- Answer frequently asked questions
- Provide location-specific information in real-time
- Gather user feedback at scale
- Automate workflows to save valuable staff time
How our AI Digital Assistants engage with audiences
Connect audiences with an AI Digital Team Member through signage, QR codes and location-based experiences.
Help visitors find information, answer questions and access support through via a website chat widget.
Digital Team Members can be accessed through channels such as SMS and WhatsApp.
Build Digital Team Members around specific roles, services, locations and audiences - from airport passenger support to resident engagement and environmental information.
Our Values
Mission and Vision
We believe organisations should be able to provide people with the information and support they need, wherever they are.
From airports and universities to local government, our Digital Team Members help organisations build more effective and scalable public engagement.
Core Values
At Hello Lamp Post, we are:
- Curious: We approach every problem collaboratively and experimentally, with ambition and an open mind.
- Playful: We are creatives, with enthusiastic mindsets and a desire to delight.
- Caring: We treat everyone with respect and dignity, from our end-users to society as a whole.
Our History
Hello Lamp Post was officially founded in March 2018, but the idea existed long before that.
It all started as a one-off digital art installation after we won Watershed’s Playable City Award in 2013. We wanted to take something familiar - Bristol’s existing infrastructure - and make it playful and interactive.
Hello Lamp Post began in 2013 as a digital art installation created after winning Watershed's Playable City Award. The idea was simple: take familiar parts of Bristol's infrastructure and make them interactive.
The public’s response to our Bristol installation was incredible, and it was at that moment we realised the potential to do so much more. You could say it was our lightbulb moment. Since then, our journey has taken us across the globe, with support from industry leaders like Meta and Microsoft.
Our goal is to one day make every corner of the world interactive, reaching and supporting people everywhere.
“Hello Airport is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”
“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”
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“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”