Benefits
Allow customers to quickly report quality and safety concerns, leading to faster resolution.
Educate customers about water conservation, bathing waters and disposables, promoting responsible usage and enhancing satisfaction.
Streamline responses to common customer enquiries, saving staff time and improving efficiency.
Provides data-driven insights into usage patterns and service demands, aiding in better resource allocation and management.
“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harnesses technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“This is a powerful tool for our council, particularly the speed and accuracy of the AI generated answers.”