Water Quality & Safety Checks

We’re inviting visitors to share their personal experiences with local rivers, helping South West Water gain valuable insights into how these rivers are used for recreational activities. By collecting real-time feedback, South West Water can better understand community needs and work towards securing inland bathing water designation, ensuring the rivers are safe and enjoyable for everyone.

Client Name:
South West Water
Sectors:
Utilities
Use Cases:
Virtual Assistant
Surveys
Public Engagement
Location:
River Dart and River Tavey, UK
Press:
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Resource:
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Interactive signage with South West Water next to river in South West of England, for visitors to share their feedback on water safety and quality

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Project Outcomes:

So far saved 29 staff days by automating the feedback process, eliminating the need for manual data collection
47% of users reported that the rivers were clean during their visit
Users provided insights on why they didn’t feel safe in the water, mentioning concerns such as pollution and tidal conditions

Hello EA Outcomes:

“This work is an important step in understanding what is required to receive official bathing water status for rivers in the South West.”

Carolyn Cadman,

Director of Natural Resources

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