Environment Agency: AI Digital Assistants for Flood Risk Awareness

As part of the 'Boston Barrier Scheme', Hello EA provides real-time updates on flood defences, instantly gathers community feedback and offers educational resources on preparing for flood risks. For visitors & residents, they're able to stay informed and engaged on the scheme, whilst supporting the barrier's role in safeguarding the town from future coastal flooding.

Client Name:
Environment Agency
Sectors:
Central Government
Hello Environment
Use Cases:
Virtual Assistant
Flood Management
Public Engagement
Location:
Boston, UK
Press:
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Resource:
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£1.45m+

Cost Avoidance (Hello EA)

33+

Tonnes of Carbon Saved (Hello EA)

291+

Staff Days Saved (Hello EA)

Close up of mobile phone conversation with the Environment Agency at the Boston Barrier.

Interactive signage from Environment Agency on a lamp post near the Boston Barrier

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Project Outcomes:

‍

Increased awareness of the Boston Barrier Scheme: Identified that 75.8% of respondents remain unaware of Phase 2 of the scheme project

Valuable staff time savings: By automating insight gathering & communications, Hello EA has so far saved 100+ days of staff time

‍Increase in feedback gathered: Helping to inform future business cases, engagement activities and long-term scheme developments

‍

Hello EA Outcomes:

Reduced carbon footprint

Increased community preparedness & reach: With 24/7/365 community engagement

Improved insights into public behaviour

Reduced cost per engagement:

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