Environment Agency
Privacy Notice
These are the standards you can expect from the Environment Agency when we collect, hold or use your personal information when you use our Hello Lamp Post service.
We do this in line with data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.
Environment Agency are the data controller. We are the main decision-makers and exercise overall control over the purposes and means of the processing of personal data. You can learn more from our personal information charter.
Hello Lamp Post are the data processors and Twilio are the data sub-processors. They act on behalf of, and only on the instructions of, the data controller. You can learn more from the Hello Lamp Post privacy policy.
Which data we process
When you use the Environment Agency Hello Lamp Post service, we process:
- Your mobile phone number (processed and stored, pseudonymised)
- The location of the sign that you are engaging with (processed and stored)
- Your Internet Protocol (IP) address (processed only, not stored)
- Your opinions that you share with us (processed and stored)
We are lawfully allowed to process your personal data because you consent to us doing so. You have the right to withdraw this consent at any time by contacting us:
Email: enquiries@environment-agency.gov.uk
Telephone: 03708 506 506
Why we process your data
We process your data to:
- Share information with you about Environment Agency activities
- Gather your opinions to inform Environment Agency activities
- Provide you with an interactive experience using the Hello Lamp Post service
How long we retain data
When interacting with the service, the first reply you receive will request your consent. If you do not reply to that first message we will assume that your consent has not been provided and your data will be deleted in 1 week.
If you contact us to ask for your data to be deleted (your ‘right to erasure’ or ‘right to be forgotten’) we will delete your data within 1 month.
Your anonymised data and pseudonymised data is kept for the duration of the contract between Environment Agency and Hello Lamp Post.
Keeping your data secure
We have procedures and security features in place to keep your data secure once we receive it. It is stored on secure servers in the UK.
Any data you send is at your own risk
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Your rights
You have rights under the General Data Protection Regulation (GDPR), including the right to access your data and the right to complain to the Information Commissioner’s Office.
You have the right to withdraw consent. You can contact us to do this.
You can find out more about your rights in our personal Information charter.
Due to data protection regulations this service is aimed at adults. If you are a young person and would like to be involved, speak to a parent or guardian to share your thoughts on the information in the interaction.
Other Environment Agency services
This privacy policy only applies to Environment Agency Hello Lamp Post and does not cover other Environment Agency services. Other services have their own terms, conditions and privacy policies. If you engage with another service, read its privacy policy to find out what it does with your data.
Other Non-Environment Agency Services
The service may contain hyperlinks or references to other websites. Any hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them.
How to contact us
If you want to contact us regarding anything mentioned in the privacy notice, you can contact us at any time:
Email: enquiries@environment-agency.gov.uk
Telephone: 03708 506 506