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Project Outcomes:
- Patient and carer feedback rates increased from 2% to 70%
- The completion rate for the FFT increased significantly
- The Trust saved £11 per hour in staffing costs
- Each department saved approximately 300 hours of staff time per year
- Detailed feedback was collected, with 58% of Orthopaedic patients rating their care as good and 5% identifying areas for potential improvement
Hello EA Outcomes:
“The possibilities are endless with Hello Lamp Post.”
Jo Miller,
Chief Nursing Officer
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