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Hello Airport

Atlantic City: In-Terminal Digital Team Member

Supporting more passengers and easing staff pressure, our Digital Team Members play a key role in improving access to airport information, handling routine queries more efficiently and improving satisfaction for travelers and frontline teams.

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Blue airport sign with “Got a Question?” text, a QR code, and info icon at a modern terminal. Invites users to scan for a digital assistant.
118+
Staff Hours Saved
5,600+
More Passengers Supported
2,600+
Questions Diverted from Customer Experience Teams
118+
Staff Hours Saved
5,600+
More Passengers Supported
2,600+
Questions Diverted from Customer Experience Teams

Objectives:

  • Reduce inbound calls & emails: To ACY's customer support staff
  • Enhance passenger experiences: By providing immediate answers to FAQs and offering additional support, reducing the need to contact customer support or require manual staff intervention.‍
  • Increase customer satisfaction scores: By measuring how well Digital Team Members support passengers and improve airport experiences
Blue sign in an airport with a yellow info symbol and text, "Got a Question? Ask our Digital Airport Assistant." Includes a QR code with "Scan Me" below. Blurred background.
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Outcomes:

  • One connected experience: Reliable information delivered across the airport, ensuring consistent and accurate support across all touchpoints‍
  • Valuable staff time savings: By automating workflows like maintenance reporting and instantly answering frequently asked passenger questions‍
  • Boosted customer satisfaction scores: With seamless experiences, passengers feel more confident navigating the airport and better supported throughout their journey

Project Launched August 28th 2025

Hello EA Outcomes:

As a small team with limited staff capacity for customer support, Hello Airport allows us to reach and support more passengers than ever, while actually saving staff time and resources.

‍

Providing 24/7, multilingual access to information is helping to greatly improve passenger experiences across all of our touchpoints.

Timothy Kroll, Airport Director

See how Hello Airport improves passenger & staff experiences
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AI is Super-Powering What We Do – But We’ll Never Use it Unchecked

See how Hello Lamp Post can help your organisation.

What would you like to ask your audience? How would you better support your customers? What’s distracting your team? If you've got an idea, get in touch.

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