Universities

UBC: AI Digital Assistant for Parking Experiences

With Digital Team Members, visitors and students can easily get answers to their parking-related questions, from finding available spots to understanding payment options, all through a simple conversation with parking meters and via a website chat widget.

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This innovative approach not only simplifies parking but also provides real-time support, making campus navigation more seamless and user-friendly.

  • Client Name:
    University of British Columbia
  • Sectors:
    Universities
  • Use Cases:
    Virtual Assistant
  • Location:
    British Columbia, Canada
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942+
Staff Days Saved
88,369
Interactions
44,549
Users
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Project Outcomes:

  • Visitors and students have found parking easier and more intuitive, improving overall satisfaction
  • Reduced the volume of parking-related enquiries, freeing up staff time for other tasks - saving 126.5+ working days annually
  • Fostered greater community interaction and feedback on parking services

Hello EA Outcomes:

“Hello Lamp Post has helped us to improve the service we deliver and make efficiencies so our staff aren’t answering the same questions day in and day out.”

Brian Jones,

Director of Parking and Access Services

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Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.

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