Project Outcomes:
- Enhanced guest experiences with streamlined access to information
- Improved operational efficiency through automations
- More informed and satisfied guests
- Gained insights to refine and improve the virtual assistant service
We’re enhancing the experience for UBC’s conference and accommodation guests by providing a virtual assistant to address their enquiries. Instead of relying on an in-person concierge, guests can easily access information about check-in times, room types, local amenities and more. This digital solution offers convenience and ensures that guests have the information they need at their fingertips throughout their stay.
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