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Hello Airport

Glasgow Airport: AI Digital Assistant for Passenger Assistance

Aimed at enhancing inclusivity and accessibility, our Digital Team Members are handling Assisted Travel requests and queries to help passengers self-serve across the airport. We're also providing real-time flight information through integrated APIs and answering frequently asked questions from travellers.

250+
Staff Days Saved
9,900+
Passengers supported
7,900+
Questions Diverted from Customer Experience Teams
Person with phone scanning interactive signage at Glasgow Airport asking passengers to scan the QR code if they need passenger assistance
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Project Outcomes:

  • Reduction in queries requiring manual intervention: From Assisted Travel passengers, reducing independence on frontline staff
  • Valuable staff time savings: By automating workflows like Assisted Travel requests and instantly answering frequently asked passenger questions‍
  • 33.8% Increase in passenger feedback: Passengers feel more confident navigating the airport and better supported throughout their journey

Hello EA Outcomes:

“The technological advancements we’re seeing today in areas such as artificial intelligence and augmented reality could play a key role in how we improve these vital services and further enhance the customer experience.”

Ronald Leitch,

Interim Chief Operating Officer at AGS Airports

See how Hello Airport improves passenger & staff experiences
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AI is Super-Powering What We Do – But We’ll Never Use it Unchecked

See how Hello Lamp Post can help your organisation.

How could AI-powered Digital Assistants answer questions, automate services and engage with your audience 24/7?

Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.

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