Objectives:
- Reduce incoming queries to waste teams: By providing instant access to relevant waste & recycling information and guidance
- Increase resident participation: Through raising awareness of what can and can't be recycled in trash cans
- Expand capacity: Providing 24/7/365 support, enabling residents to get answers to recycling questions outside of business hours
Outcomes:
- Valuable staff time savings: Reducing time spent responding to calls and queries from the public
- Improved efficiency of recycling services: Enabling residents to get the answers they need, directly from their mobile phone
- Unlocking location-specific insights: Better understanding specific challenges & needs residents face in the City of Scottsdale
