Objectives:
- Increase resident participation: By raising awareness of what can't and can't be recycled and offering guidance on proper recycling practices
- Decrease contamination rates: Through the improvement in the public understanding of correct waste disposal
- Expand capacity: Providing 24/7/365 support, enabling residents to get answers to recycling questions outside of business hours
Outcomes:
- Valuable staff time savings: Reducing time spent responding to calls and queries from the public
- Improved efficiency of recycling services: Enabling residents to get the answers they need, directly from their mobile phone
- Unlocking location-specific insights: Better understanding specific challenges & needs residents face in the Contra Costa County
Hello EA Outcomes:
“Hello Lamp Post has transformed how we connect with our community about waste. It’s made reaching residents simpler, tackling contamination easier and focusing education efforts smarter - creating a real impact where it matters most.”
Ashley Louisiana, Program Manager
