News and Insights

Explore how we’re changing the future of public spaces with smart tech and community-first innovations.

From practical insights to thought leadership - see how AI Digital Assistants are reimagining customer service and public engagement at scale - one conversation at a time.

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September 24, 2026

How Airport AI Technology Can Reduce Pressure on Customer Service Teams

Passenger Assistance
September 24, 2026

How Airports Can Provide 24/7 Passenger Support

Passenger Assistance
September 24, 2026

How AI Can Improve Airport Wayfinding

Passenger Assistance
August 6, 2026

Wigan Council Introduces Real-Time Flood Reporting Tool to Strengthen Community Response

Flood Management
July 20, 2026

Hello Airport Joins the Airports AI Alliance

Passenger Assistance
April 24, 2026

Launching BluePrint: Expanding citizen science across England's waterways

Flood Management
Surveys
Public Engagement
February 27, 2026

Weathering the Storm - Managing the Chaos of Storm Goretti

Passenger Assistance
January 15, 2026

HLP Wrapped 2025

Tourism
Virtual Assistant
Waste Management
Public Engagement
Flood Management
July 11, 2025

The hidden carbon cost of AI chatbots and why Hello Lamp Post is doing things differently

Conservation
Virtual Assistant
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A person holding a phone with a snapshot of a conversation with a digital assistant. In the background there is signage featuring the words "Ask me a question" and a QR code.

“Hello Airport is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”

Brian Cobb,
Chief Innovation Officer,
CVG Airport
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A sign featuring an illustrated Bin character. There is a speech bubble that reads "I'm Professor Green, ask me what to do with your food waste"

“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”

Barbara Romero
Director and General Manager,
LA Sanitation
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A yellow sign near a body of water. Featuring speech bubbles that read "How does the water look?" "Help us understand water quality or ask a question"

“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”

Caroline Douglass
Executive Director, Flood and Coastal Risk Management,
Environment Agency
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See how Hello Lamp Post can help your organisation.

How could AI-powered Digital Assistants answer questions, automate services and engage with your audience 24/7?

Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.

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