Frequently Asked Questions

General Queries

Do the objects actually talk?

Yes, objects will interact with you through text-based conversations, via SMS, WhatsApp or Facebook Messenger. We’re working on getting them to actually speak!

Is there a separate app to download?

No, all conversations take place through existing widely available chat platforms (SMS, WhatsApp, Facebook Messenger).

What type of projects do we work on?

Hello Lamp Post has been used in cities around the world for community consultation, consumer research, playful engagement and storytelling.

Is it free to interact?

Where SMS is the primary communication platform; your mobile provider’s standard rates for sending and receiving text messages still apply. You may be charged by your carrier for any messages you send or receive. Rates will be calculated according to the terms of your cellular contract.

Do some people abuse the system?

The system is anonymous and open to any audience in a project location. Any abusive or offensive messages are moderated, so won’t appear in other conversations or reporting.

What are the benefits to the end user/ community?

No apps to download, No account creation forms to fill out, No usage fees (texts are charged at standard local rates), Comprehensive data security, Always operational, 24/7 and An opportunity to give feedback.


What does it cost?

Project prices are bespoke, based on duration, number of objects and the depth of content.

How do I enquire?

Contact sales to discuss procurement. We are also registered with a number of GovTech marketplaces including G Cloud, Spark and Microsoft Azure Marketplace.


Which council teams do we work with?

To date, we have worked with; transport, tourism, culture, finance, community services.

What data will I get access to?

We create and share insights and responses through our own visualizations, both for presentation in offline reports and live dashboards. We can also share all responses.

How long does setup take?

Setup is always based upon the size of the deployment. Some projects take 2 days, others 2 months.

How easy is it to ‘scale-up’ a project/deployment?

The system is flexible, meaning all objects, content and locations can be scaled up or down dependent on requirement.

How much influence do clients have over the content?

We provide you with maximum opportunity to shape content through a submission process. Alternatively we can look after all ideation and creation of content, if provided with the appropriate resources and limited input from you.


How can we engage with ‘hard to reach’ communities?

Strategically place signage, additional languages, straight forward content, playfulness, free, anonymous).

Is there any hardware to install?

There is no physical hardware required. To encourage interaction you will need to install on-street promotional signage which we custom design for each location.