News and Insights

Explore how we’re changing the future of public spaces with smart tech and community-first innovations.

From practical insights to thought leadership - see how AI Digital Assistants are reimagining customer service and public engagement at scale - one conversation at a time.

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October 1, 2026

How Digital Team Members are Changing Environmental Engagement

Flood Management
September 28, 2026

Using AI to Improve Airport Assisted Travel and Aid Self Mobilisation

Passenger Assistance
September 25, 2026

How AI Can Support Passengers During Airport Disruption

Passenger Assistance
September 25, 2026

AI Airport Chatbots vs AI Digital Assistants: What's the Difference?

Passenger Assistance
September 25, 2026

How Airports Can Use AI to Improve Passenger Experience

Passenger Assistance
September 25, 2026

How AI Can Reduce Airport Customer Service Enquiries

Passenger Assistance
September 24, 2026

From Airport Enquiries to Airport Actions: How AI Can Give Airport Teams Time Back

Passenger Assistance
September 24, 2026

Your Airport Chatbot Knows Everything. Except How to Help.

Passenger Assistance
September 24, 2026

The Role of AI in Airport Passenger Experience

Passenger Assistance
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A person holding a phone with a snapshot of a conversation with a digital assistant. In the background there is signage featuring the words "Ask me a question" and a QR code.

“Hello Airport is a valuable part of how we support passengers. It helps us respond more efficiently, remain accessible, and gain deeper insights into what matters to our travellers. It’s helped us evolve how we deliver effective customer service.”

Brian Cobb,
Chief Innovation Officer,
CVG Airport
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A sign featuring an illustrated Bin character. There is a speech bubble that reads "I'm Professor Green, ask me what to do with your food waste"

“Professor Green offers support right when residents need it, and has helped us connect with communities that have been harder to reach. It’s now quick and easy for people to get clear answers to their waste sorting questions, helping them make everyday decisions around waste a little simpler.”

Barbara Romero
Director and General Manager,
LA Sanitation
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A yellow sign near a body of water. Featuring speech bubbles that read "How does the water look?" "Help us understand water quality or ask a question"

“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harness technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”

Caroline Douglass
Executive Director, Flood and Coastal Risk Management,
Environment Agency
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See how Hello Lamp Post can help your organisation.

How could AI-powered Digital Assistants answer questions, automate services and engage with your audience 24/7?

Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.

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