.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
Benefits
Provide passengers with up-to-date information on schedules, delays and gate changes, improving travel planning and reducing frustration.
Automate responses to common enquiries about services, directions and facilities, reducing the burden on staff and customer service teams.
Collect and analyse passenger feedback and interaction data to identify trends, optimise service delivery and make informed operational decisions.
Offer real-time directions within transit stations and airports, helping passengers find their way quickly and easily.
Deliver tailored information based on passenger preferences and location, creating a more personalised and satisfying travel experience.
CVG Airport: Improving Passenger Engagement
Cincinnati/Northern Kentucky International Airport has introduced a virtual airport assistant to support more passengers and ease pressure on staff.
-min.png)
Birmingham Airport: Improving Passenger Enagagement
Birmingham Airport has introduced a virtual airport assistant named Babs as part of the 'Connected Personal Experiences' at Birmingham Airport initiative.
Glasgow Airport: Improving Passenger Assistance
We’ve developed a digital assistant for Glasgow Airport to enhance inclusivity and accessibility.
.png)
Atlantic City: Improving Passenger Engagement
Atlantic City Airport has introduced a virtual airport assistant to support more passengers and ease pressure on staff.
“Hello Lamp Post is a fantastic example of how the Environment Agency embraces innovation and harnesses technology. It has the potential to reduce our carbon footprint by hundreds of tonnes per year.”
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“This is a powerful tool for our council, particularly the speed and accuracy of the AI generated answers.”