We’re working with Royal United Hospital (RUH), an NHS acute-care hospital in Bath, to help reduce administrative burdens on hospital staff. Supporting two wards: Urgent Care and Orthopaedic Outpatient, RUH is using our interactive chat platform to automate the Friends and Family Test (FFT) – an evaluation tool used by hospitals in the UK, which is valuable but time-consuming.
- Increase FFT completion rate amongst discharged patients
- Save time for nurses spent on asking patients to complete the form and helping them to fill it out
- Automate tasks for administrative staff