Quayside Shopping Centre

Overview

Following a successful deployment at MediaCityUK, Peel Group invited us to launch a second project at Quayside Shopping Centre, Salford Quays. The Peel Group needed assistance in gaining insight from their shoppers on how to keep improving the visitor experience. We deployed signage across the shopping centre, inviting visitors to share their feedback.

Project Goals

Automate FAQ responses to support customers during staff out-of-hours
Provide shoppers with news on upcoming activities, events, new store openings and exciting offers
Gather general shopper sentiment

Man sat on a bench texting next to a text conversation about Quayside

Conversations

Users

Interactions

Project Outcomes

Saved staff 274 days of time spent on responding to public queries (based on an average conversation lasting 8 minutes)
Improved relationship with retail tenants
Improved visitor experience by answering public queries quickly