Royal Borough of Windsor and Maidenhead

Hello Windsor was an interactive customer experience for Windsor town centre. The deployment gathered customer-driven insights by asking visitors and residents for feedback. This helped decision-makers stay informed about public demand for the high street. Users received information about local events, amenities, future development plans, local history, live bus times and the latest Covid-19 safety guidance.

Project Goals

• Collect feedback and satisfaction data from visitors and residents
• Improve the visitor experience of Windsor town centre
• Promote local businesses and encourage spending on the high street

• Reduced cost of visitor satisfaction and feedback data gathering
• Reduced staff time spent answering public queries
• Increased local spending and dwell time
• Improved visitor experience