Sydney, Australia

We’re working with Sydney Harbour Federation Trust to encourage visitors to learn more about their fascinating heritage sites. By striking up a text-based conversation with objects at six key locations, the Trust’s visitors can immerse themselves in the rich history of these places. Our technology has made a variety of landmarks interactive, with the ability to share cultural information and gather feedback from the community about their visit to the Trust.

Project Goals

• Enhance the Harbour Trust’s iconic heritage destinations with a playful, digital experience
• Provide visitors with a simple, paperless means of giving feedback to the Trust
• Save Trust staff time spent on responding to customer enquiries
• Widen participation amongst underrepresented communities

• Saved staff 736 days of staff time on customer support tasks
• Saved the Trust $268,923 on gathering feedback from their community (based on an annual salary of $95,000)
• Visitors who identify as Aboriginal or Torres Strait Islanders were represented through our platform by 33% above the national average
• Previously, Harbour Trust had 41 completions in a whole year for their visitor satisfaction survey. Hello Lamp Post has been used to signpost visitors to this survey, and in the first month of use the level of satisfaction data has been surpassed

“This innovative and fun technology has provided another avenue for the Harbour Trust to connect with our community and visitors” – Harbour Trust.