Sydney, Australia

We’re working with Sydney Harbour Federation Trust to encourage visitors to learn more about their fascinating heritage sites. By striking up a text-based conversation with objects at six key locations, the Trust’s visitors can immerse themselves in the rich history of these places. Our technology has made a variety of landmarks interactive, with the ability to share cultural information and gather feedback from the community about their visit to the Trust.

Project Goals

• Enhance the Harbour Trust’s iconic heritage destinations with a playful, digital experience
• Provide visitors with a simple, paperless means of giving feedback to the Trust
• Save Trust staff time spent on responding to customer enquiries
• Widen participation amongst underrepresented communities

• Saved staff 736 days of staff time on customer support tasks
• Saved the Trust $268,923 on gathering feedback from their community (based on an annual salary of $95,000)
• Visitors who identify as Aboriginal or Torres Strait Islanders were represented through our platform by 33% above the national average

“This innovative and fun technology has provided another avenue for the Harbour Trust to connect with our community and visitors” – Harbour Trust.