Our Work

Discover how Hello Lamp Post helps both public and private sector organisations connect with people more effectively.

From increasing public engagement to improving services, explore the real-world impacts we’ve made through our case studies.

Our Case Studies

Birmingham Airport

Birmingham Airport: Improving Passenger Engagement

Introducing BABS, the Digital Team Member assisting travellers at all touchpoints as part of the 'Connected Personal Experiences' initiative.

UK

Virtual Assistant

Environment Agency

Environment Agency: Scaling Citizen Science Through AI-Powered Digital Engagement

Turning everyday visits to waterways into opportunities for citizen science, Digital Team Members capture real-time insights from the people who experience rivers, lakes and beaches firsthand.

UK

Virtual Assistant

Flood Management

Sign in an airport showing a large "i" for information. It invites travelers to scan a QR code to ask the digital airport assistant questions.

Atlantic City Airport

Atlantic City Airport: AI Digital Assistant Improving Customer Service

Atlantic City Airport has introduced Digital Team Members to support more passengers and ease pressure on frontline teams.

USA

Virtual Assistant

CVG Airport: 24/7, Always Available AI Digital Assistant

With Digital Team Members, CVG Airport are unifying all of their touchpoints, so passengers move through their airport with less friction and more confidence.

USA

Virtual Assistant

Glasgow Airport

Glasgow Airport: AI Digital Assistant for Passenger Assistance

Aimed at enhancing inclusivity and accessibility, we're handling Assisted Travel requests and queries to help passengers self-serve at Glasgow Airport.

UK

Virtual Assistant

City of Scottsdale

City of Scottsdale: AI Digital Assistant for Waste Management

In line with the City's mission to make Scottsdale smarter and cleaner, we’re partnering with the Solid Waste team to simplify how residents access recycling information and reduce landfill waste.

USA

Virtual Assistant

Waste Management

Environment Agency

Environment Agency: Digital Engagement for Coastal Risk Management

With Digital Team Members, we’re educating communities at scale about flood risk, preparedness, and future coastal changes across the Lincolnshire Coast.

United Kingdom

Virtual Assistant

Flood Management

Public Engagement

Conservation

RecycleSmart: AI-Powered Recycling Support for Central Contra Costa County

In the Central Contra Costa County, we're improving recycling efforts by providing clear guidance on what household items can and cannot be recycled or sent to landfill.

USA

Virtual Assistant

Waste Management

City of Los Angeles

LA Sanitation: Improving Waste Management in Los Angeles

In partnership with LA Sanitation and Environment, we’ve launched Professor Green - the Digital Team Member helping residents in the city correctly sort their organic waste.

USA

Virtual Assistant

Waste Management

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Whether you’re looking to extend your public engagement reach, improve customer service or generate new audience insights, get in touch.