HLP Location Background

Summerside, Canada

2019

Overview

Hello Summerside innovated the public consultation process, engaged more Summerside residents and accessed a younger audience from the community. The City of Summerside implemented Hello Lamp Post’s innovative engagement platform, which encouraged the public to strike up playful, meaningful text-based conversations with pre-selected objects using their mobile phones. The City Council was then able to gather broad insights and opinions to help its departments make informed business decisions and better serve its community. Citizens were able to engage with objects across the City using any basic mobile phone, receiving interesting and useful information, while also being asked intriguing questions. During these interactions, Hello Lamp Post was able to passively collect perception and feedback results.

Project Goals

  • Innovate the current citizen budget surveying process to garner more feedback from a wider demographic from the city.

  • Transform key historical and cultural assets of the city into interactive reference points, to inform and engage on heritage and cultural programming.

  • Provide a fun and engaging experience to support tourism and gain valuable feedback on community services facilities such as parks and sports centres.

    Download the case study

7,634

Conversations

2,701

Players

21,981

Interactions

Project Action

Project Outcomes

  • The project received the highest ever citizen engagement and participation (18% of population) in a city budget process.

  • Resident input directly shaped the city’s tax budget.

  • The City was previously unable to engage a younger 15 - 30 audience. By using Hello Lamp Post, they have been able to gather broad perceptions and opinions from this previously inaccessible demographic.

  • 40% of residents felt that the City’s financial priorities were well intended and they had a strong trust that their taxes were being correctly allocated.

Summerside Website

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